ChargerHelp, a company dedicated to solving the persistent reliability issues plaguing public electric vehicle (EV) charging infrastructure, has announced significant growth milestones. These achievements highlight the industry’s increasing adoption of data-driven operations and proactive service models.
New Partner Program to Enhance Charger Uptime
The company has launched an innovative Partner Program designed to leverage its proprietary EMPWR platform. This technology layer acts as an orchestrator, integrating hardware manufacturers, software providers, and field technicians. The program builds upon existing collaborations with over 40 EVSE (Electric Vehicle Supply Equipment) providers. By utilizing the EMPWR platform’s APIs, ChargerHelp establishes a unified feedback loop with partners such as ChargeLab. This integration is crucial for addressing the approximately 90% of charger outages that stem from software issues. The goal is to enable rapid diagnosis and resolution, prioritizing remote fixes to minimize costly and inefficient on-site service calls.
Data-Centric Approach Fuels Optimization
ChargerHelp employs a data-centric methodology to optimize charging infrastructure performance. The company has amassed a substantial dataset, comprising around 300 million data points, which are instrumental in powering its advanced machine learning algorithms. This extensive data allows for a sophisticated understanding of charging station behavior and failure patterns.
Leadership Team Strengthened with Industry Veterans
In parallel with its operational growth, ChargerHelp has expanded its executive team. Jerry Varnado, who previously served as Chief of Staff at ChargePoint, has joined ChargerHelp as Senior Vice President of Operations. Brad Juhasz, bringing experience from EV Connect and Eaton, has been appointed as Chief Product Officer. These strategic hires are expected to further bolster the company’s operational and product development capabilities.
CEO Emphasizes Intelligence-Led Operations
Kameale Terry, CEO of ChargerHelp, emphasized the strategic importance of their approach. “Reliability at scale is a learning problem, not a maintenance problem,” Terry stated. “When data and field experience are fragmented, every failure is treated like the first, with truck rolls for even minor software issues. By unifying cross-network data with real-world field intelligence into a single platform, we reduce diagnosis and decision latency and create a flywheel where every resolved issue makes the system smarter.”
Terry concluded, “Reaching this milestone shows the industry is ready to move beyond reactive maintenance toward intelligence-led infrastructure operations.” These developments signify ChargerHelp’s commitment to transforming EV charging reliability through advanced technology and strategic partnerships.